Refund policy

Return, Refund & Exchange Policy

Overview

At Kiko, we put a lot of love and care into every product we create. Each item is handcrafted with attention to detail, and we strive to provide accurate descriptions and photos so you know exactly what to expect.

As a small business, we kindly inform our customers that we do not accept returns, refunds, or exchanges for any orders — except in the case of a wrong item received (see below).

We sincerely request you to review the product descriptions, measurements, and images carefully before making your purchase. You can also visit our Instagram page for more visuals and styling inspiration.

Wrong Item Received

• If you receive a product different from what you ordered, we will happily arrange an exchange.
• Please contact us within 3 days of delivery with clear photos/videos of the item received along with your order confirmation.
• The item must be unused and in its original condition, with all packaging intact.

Verification & Discretion

• All exchange requests are verified against the returned product upon receipt.
• If the photos/videos submitted do not match the condition of the product actually received back, or if we have reasonable grounds to believe the images have been altered, AI-generated, or the damage was self-inflicted rather than a genuine wrong-item case, we reserve the right, at our sole discretion, to reject the exchange and/or refund request.
• In such cases, the product will be returned to the customer at their own shipping cost, and no refund will be issued.

Why No Returns or Exchanges?

Since our products are made in limited batches and often customized or handcrafted, we're unable to accommodate returns or exchanges beyond the case above. This policy allows us to maintain quality and fair pricing for all our customers.

Need Help Before You Buy?

If you have any questions about a product before placing your order, we're always happy to help!
Feel free to reach out to us at:
Email: officialkikoshop@gmail.com